We value our consumer’s trust placed in our brand. We insist upon the highest standards for secure transactions and customer information privacy. Do read the following statements to learn about our information gathering & practices.
1. Collection of Information – Personal & Identifiable
We store collected personally identifiable information (email address, name, phone number, etc.) from our registered customers when a free account is set up with prakhi.com. While one can browse through our site without the registration process, for the purpose of placing an order, one must complete the registration process by filling in all the valid information.
We do use your contact information to send you intimation of new products & offers from time to time based on your previous orders placed & your interests.
2. Use of Demographic and Profile Data
The personal information provided is used for fulfilling the services request placed by customers. To the extent we use your personal information to market our offers and new product launches, there is an option provided to opt-out of intimations. The information will also be used to resolve disputes; troubleshoot problems; promoting safe service; collect a fee (owed- billing); measure interests of our products & services, Customize shopping/browsing experience; protect us against erroneous/fraudulent transactions, and other criminal activities, enforce the terms and conditions for shopping / use-age of the webpage and as described to you at the time of collection of such relevant information.
We continually aim to improve our service and gather suggestions to improve our range offered, the data collected is also used to analyze demographic and profile data about our users and their activity on our website.
We identify and use your IP address to help diagnose problems and to administer our website/ server from time to time. Your IP address is used to identify you & to gather broad demographic information.
We may indulge you in taking up & completing optional online surveys, in which, the consumer’s information and demographic information (like zip code, age, or income level) will be asked. We use this data to tailor your online experience, providing you with content that we think you might be interested in & we would endeavor to display content according to your shopping and browsing preferences.
A "cookie" is a small piece of information stored by a server on a browser, so, it can be later read back (on being required). They are useful for enabling browsers to remember information specific to any given user. prakhi.com places both permanent and temporary cookies in your computer's hard drive. prakhi.com's cookies do not contain any of your personally identifiable information.
4. Personal Information Use & Sharing
We may choose to part with personal information to other corporate entities & affiliates to help detect/prevent identity theft, fraud / other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services. This may also be used to facilitate joint or co-branded services that you request. Wherein, such services are provided by more than one corporate entity. Those entities & affiliates may not market to our customer as a result of such sharing unless it’s explicitly opted-in for.
5. Security Measures
We attempt to all times have stringent security measures to protect the loss, misuse, & alteration of our customer's information under our control. Whenever a customer changes or accesses their account or their information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
6. Advertisements on prakhi.com
We may use third-party advertising companies to serve ads and this will be viewed by our customers on browsing/shopping at our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
7. Queries / Questions?
Any Queries / Questions regarding this statement should be directed to the following address: [email protected]
Orders - Also note, if the payment is not received within 3 days of placing an order it will be automatically canceled.